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Plan management and insurance brokerage solutions

Managing a health plan requires a disciplined approach to ensuring that plans are competitive, effectively administered, financially well managed and compliant with an increasingly complex array of local and national regulations. Today’s economy has further strained employer capabilities to efficiently deliver all aspects of plan management.

Mercer' core plan management and insurance brokerage services are available in all 50 states and include:

Mercer has an unparalleled market presence among employers of all sizes and locations. We manage a little over 10% of the large, mid-sized and small employer business. Other firms may focus on one or more of those markets, but Mercer has created ways to efficiently support each one. As an example of our ability to tailor solutions, we created the Enterprise Momentum^TM solution to help small employers. Backed by the Mercer name and resources, this solution caters specifically to small employer needs. 

 Learn more about Enterprise Momentum^TM

Health benefits plan management

All health and benefit programs require an annual performance assessment, benchmarking against best practices, pricing, program marketing and renewal, communication, compliance and financial reporting. Mercer provides a comprehensive approach to all aspects of plan management. Where appropriate, we bundle this solution with administrative support for enrollment, billing and customer service. In other instances we provide a project-based approach.

Vendor management: performance evaluation and audit

Increasingly, employers are asking for a sound corporate risk management program that assesses how vendors perform on key metrics including claim processing accuracy and timeliness, eligibility management, customer satisfaction and compliance. Mercer’s consultants and performance evaluation team can help you manage vendors and mitigate risk through a pro-active approach to performance expectation.

Financial management

Mercer’s actuaries and financial specialists provide best-in-industry approaches to evaluating the impact of plan design and pricing changes, projecting annual and multi-year cost trends, tracking results against budget, and setting reserves. Their knowledge helps us determine whether carriers are providing the right assumptions for renewing medical, life, disability and specialized coverages such as stop-loss coverage. Their experience is also helpful for identifying major cost drivers and validating the impact of new innovations.

Benefits compliance & regulatory services

Benefit programs are subject to myriad federal and local regulations, and the complexities appear to be increasing despite calls for simplification. Mercer’s consultants and specialists are dedicated to keeping clients informed about emerging legislation and regulatory changes, reviewing plan documents, bringing programs into compliance, and filing necessary forms. For example, Mercer helps make sure companies are prepared to meet Health Insurance Portability and Accountability Act (HIPAA) requirements.

Mercer Select is a preferred compliance resource site for clients and our consultants to use in ensuring that programs are compliant.

 Learn more about Mercer Select

Health benefits communication

The importance of getting employees to value the significant investment you make in benefit programs has never been higher. Employers are asking employees to get more engaged in understanding and managing their health risks, choosing the best providers, participating in care management programs, and managing their current and post-retirement benefit decisions. Mercer provides a full range of assistance from standardized programs for mid-size and smaller employers to highly customized programs that fit your particular needs.

Administration

Plan administration is not a core competency that most employers have. Nor do they necessarily want it. In lean economic times they want access to the most efficient way of enrolling employees, reporting eligibility to carriers, managing employee life event changes and ensuring that carriers are paid the correct amount. Timeliness and accuracy are critical to ensuring that claims are paid correctly and only for participants who are truly eligible for the plan. Mercer provides standard solutions for smaller employers and tailored solutions for organizations that have more complexity.  We can also help you provide specialized enrollment and benefit administration services for voluntary benefits.

DC Advisor Solutions

Mercer’s DC Advisor service helps smaller employers understand the landscape of defined contribution approaches, potential vendors, and ways to measure program outcomes. We gain a thorough understanding of your workforce, objectives and financial commitment in setting program design. Our deep knowledge of the vendor market is key to helping you select the best vendor and manage that vendor’s performance prior to and following implementation.
 
DC Advisors is a division of MMC Securities Corp. (MMCSC). Securities offered through MMCSC, member FINRA/SIPC. Variable Insurance products distributed through Marsh Insurance & Investments Corp. (MIIC), MIIC Insurance Services in California, and Marsh Insurance Agency & Investments Corp. in New York. MMCSC, MIIC and Mercer, Inc. are affiliated companies owned by Marsh and McLennan Companies, Inc.

Special Risk

Mercer’s special risk group is a dedicated team that places accident and health coverages. We provide consulting and brokerage services to companies of all sizes, seeking creative and comprehensive solutions to companies’ accident insurance needs. Special risk includes, but is not limited to, the following programs:

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