Get assistance with your health or retirement benefits 

 

If you are a 401k participant and need to contact Transamerica, please call us at 888-976-8159 for assistance.

If you are an active or former employee and have questions regarding your employer health or retirement benefits administered by Mercer, or simply need assistance accessing your online account for Mercer BenefitsCentral or iBenefitCenter, please call us at 1 800 752 9917.

If you are an active employee and have questions regarding your employer health benefits offered through Mercer Marketplace 365, please call 1 855 963 7237; alternatively, if you are a retiree of an employer offering health benefits through Mercer Marketplace 365 and are interested in enrolling in coverage or have questions regarding your current benefits, please call 1 800 752 9917 or email us at Retiree.Exchange@mercer.com.

If your employer is offering Voluntary Benefits through Mercer and you are interested in enrolling in coverage or have questions regarding your current benefits, please call us at 1 800 247 2266.

If you are a member of an Association and are interested in enrolling in coverage or have questions regarding your current professional liability, life or health policies offered through Mercer, please call us as at 1 800 247 2266.

In 2019, Morneau Shepell Inc. acquired the US Mercer large market health and defined benefit (“DB”) pension plan administration business. For further assistance with defined benefit requests, please contact Morneau Shepell directly at 855-724-6508 or askus@morneaushepell.com

For benefits assistance in countries other than the US, please visit our Global Benefits Assistance Page https://www.mercer.com/benefits-assistance.html