Mercer’s Financial Services industry practice, composed of experts with years of industry experience, continually invests in the health, wealth and careers solutions that enable complex organizations to thrive. Located in major financial centers across the globe, this team supports over 1000 banking and investment institutions in solving some of their most complex global and local challenges. Technological advancements will transform the financial services industry over the next five years — requiring leaders to radically rethink their people strategy. We partner with our clients to develop unique strategies to drive performance and long-term business success.


Mercer’s Insurance Industry Team is a leading provider of strategic advice and execution support to over 700 clients across the globe. In an increasingly complex global environment, insurers are challenged to utilize new technologies, mange evolving regulations and enter new distribution channels to remain competitive. With extensive industry experience, the team has a deep understanding of the forces shaping the future - and how to turn disruption into opportunity. This perspective, along with extensive research of global markets and the trends driving change, enable us to partner with clients to develop profitable growth strategies. 


Our People


  • Nigel Carter

    Nigel Carter

    Global Leader, Financial Services Practice

    Nigel Carter is a Global Leader of Mercer’s Financial Services practice. He joined Mercer in 2012 as a Partner and Client Manager, following a career in investment banking where he held both revenue generating and HR leadership roles. This included international assignments in the US and Europe with both UBS and Credit Agricole.


    At Credit Agricole he set up and led a banking practice for the automotive industry.


    Nigel holds a joint honours BA degree in French & German from Bristol University and an MBA from Kellogg School of Management, Evanston, IL. 

  • Camilla McDonald

    Camilla McDonald

    EMEA Leader, Financial Services Practice

    Camilla is a client director and Leader of Mercer’s Financial Services industry, partnering with mainly global and multinational organisations to solve their people related business issues and enhance their people's health, wealth and careers.


    Working closely with the financial service teams, she manages a range of issues such as the cost and future delivery of benefits, risks in an uncertain world, the journey to retirement, the future of the workforce, and the talent pool in a multi-generational workforce. 

  • Duane Bollert

    Duane Bollert

    Global Leader, Insurance Practice

    Duane is Mercer’s Global Insurance Industry leader and has over 30 years of human capital, pensions and risk management experience. He is responsible for developing intellectual capital and building business with insurance industry clients across our Health, Wealth, and Career businesses.


    Prior to joining Mercer, Duane was the Head of U.S. Retirement Solutions for MetLife, which was a $36 billion business focused on pension buyouts and income annuities. He also held various leadership positions at another consulting firm, including Head of Enterprise Risk Management, and Managing Partner of the New York and Los Angeles offices.


    Duane earned a master’s degree in business administration from UCLA and a bachelor’s degree from the University of Michigan.

  • Ross Baker

    Ross Baker

    North America Leader, Insurance Practice

    Ross is a partner and Insurance Leader for Mercer’s Insurance industry in North America.


    As a leader, he possesses an award-winning sales background, leveraged to develop successful initiatives and build top performing teams. Ross also builds highly effective sales programs that operate efficiently within the specialized and dynamic market of insurance. 

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