Top trends for 2020–2021

With a global pandemic kicking off in 2020, the new decade has been filled with challenging discussions about our health, wealth, jobs, and well-being – as well as the impact on our collective futures. We’ve embraced new technologies more rapidly than we could have imagined. We’ve adopted remote and flexible working at speed. And the health and safety of our people has never been more critical.


COVID-19 didn’t just invade bodies, it exposed cracks in existing structures and accelerated change towards what was previously termed the future of work.


The four trends Mercer uncovered in the 2020 report have not only endured an extraordinary year, they have also grown in relevance. We invite you to explore the findings.


Download the US report now.

Focus on futures

Work together to ensure people thrive now and in the future through environmental, social, and governance (ESG) and diversity, equity, and, inclusion (DEI) efforts. 

Race to reskill

Transform the workforce for a new world economy with skills and rewards programs.

Sense with science

See ahead by augmenting Al with human intuition leveraging analytics such as pay equity analysis. 

Energize the experience

Inspire and invigorate people by redesigning the work experience through digital transformation, flexible working, and HR transformation. 

Our shifting future

We enter 2021 with a fundamentally altered view of work and society. Leaders are listening to their employees more than ever, and need to demonstrate empathy, inclusiveness, and responsiveness on a daily basis. 


According to our 2021 Talent Trends Study, 58% of US companies have set up a Diversity, Equity, and Inclusion (DEI) council or taskforce to promote inclusivity. 


Leveraging the insights that emerge, it has never been more vital to weave together the technology and human agendas. What is the best way to respond to these challenges? How are leading organizations balancing listening and duty of care with agility and digital transformation? And how are employers transforming business practices for sustainability? 


Explore Mercer’s Global Talent Trends Report and United States companion edition to understand the priorities setting the agenda for 2021 and beyond. 

Download the 2021 Global Talent Trends - US report

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