Delivering Your Workforce For The Future | Mercer US

Delivering A Workforce For The Future That Is Human-Led, Technology-Enabled for The Future of Work

Understanding The Three Dimensions of The Changing Workforce: Skills. Shape. Size.

New technology and digital transformation are disrupting entire industries and upending business models. This means that organizations must adapt and change to remain competitive or risk getting left behind.

To deliver on these new business models and strategies, companies need the right talent. That said, it’s increasingly becoming more of a challenge for them to identify and acquire talent with the right skills. As traditional jobs are reconfigured and new skills become critical to success, leaders must think differently about how they prepare their organizations for the future of work.

There are three key questions that each business leader should be asking when it comes to building a workforce for the future:

  • What skills are required?
  • What will the size of my workforce need to be?
  • What shape should my workforce take?

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Brian Baker discusses how to get started on your journey to building your workforce for the future.


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In this report, we dive into each of the following topics to help you take the first steps to answering these questions and delivering your workforce for the future.

The Future of Jobs: A Defining Move From “Fixed Roles” to “Key Skills”

The traditional definition of a job is shifting. Today, employees apply their skills within fixed roles defined through organizational hierarchy. In the future of work, this will shift to a more dynamic model with talented individuals applying key skills in multiple project-based settings. Rather than a job being defined by accountabilities and output, a job is coming to be defined by a specific set of skills and knowledge.

As technology advances and begins to take over transactional tasks, a workforce for the future that is human-led and technology-enabled will be the key to driving performance and accelerating digital change. In the future of work, leaders who focus on attracting and retaining talent with uniquely human skills will gain the competitive advantage.

The Shifting Shape of Your Workforce: Managing Multiple Talent Pools From Direct Employees to Contingent Workers

Organizations have traditionally focused on one battle ground for winning the war for talent: an internal workforce that comprises of direct employees. However, the workforce for the future will have a markedly different shape – an extended talent ecosystem made up of multiple talent pools that span multiple generations. This includes direct employees, contingent workers and more.

Defining The Size of Your Workforce For the Future

Although digital transformation and new technology means that many companies will be able to get existing jobs done with fewer people, it also means that new roles will be created, providing strategic opportunities to redeploy employees in other ways. When anticipating the size of your future workforce, considering your broader business strategy and building capacity to deliver on digital transformation is essential.

Download this whitepaper for more insight into how to determine the skills, size and shape of your workforce for the future and for a four-step guide to getting started.

Download the whitepaper
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Take the First Steps Toward Building Your Workforce for the Future