Unlock Growth With A Workforce That Is Human-Led And Technology-Enabled



Mercer’s 2018 Global Talent Trends study gathered input from more than 7,600 C-suite leaders, HR professionals and employees across 21 industries and 44 countries. From these voices, we heard a very clear message: 2018 is a year of action.


As companies prepare for the future of work, we find that they are accelerating organizational change and focusing more effort on putting their people at the heart of this change. HR is pivotal to this process in helping C-suite leaders to build their workforce for the future.


Our Global Talent Trends study reveals five key HR trends that characterize how organizations are reimagining the future of work.

Video: Key HR Trends Shaping the Future of Work
New technology has already disrupted the way we live. How will it disrupt the way we work?



Mercer’s 2018 Global Talent Trends



Infographic: USA Top 5 Talent Trends
Learn how these five trends apply to US organizations.

  • Change @ Speed: 
    The ability to be agile and change at speed is emerging as a differentiator for organizations. Our report shows that 96% of companies are planning an organization redesign in the next two years, but only 18% of executives consider their organization to be “change agile.”
  • Working with Purpose: 
    Embedding a higher sense of purpose into the Employee Value Proposition (EVP) unlocks individual potential and spurs people to be change agents. Our research shows that thriving employees are 3x more likely to work for a company with a strong sense of purpose.
  • Permanent Flexibility: 
    Flexibility is more than just being able to work wherever or whenever. Companies are also rethinking what work needs to get done, how it is done, and by whom. Although 80% of executives say flexible working is core to their EVP, only 9% of HR leaders say that it is visibly present in their organization.
  • Platform for Talent: 
    Organizations are becoming smart platforms for matching skill supply with work demand while maximizing human creativity and ambition. This starts with identifying and measuring your talent strategy, yet our report shows that only 30% of HR leaders provide analytics on the effectiveness of buy, build and borrow strategies.
  • Digital from the Inside Out: 
    The ability to unlock growth in the human age will rely on how organizations leverage digital technologies effectively to augment the human work experience. Those who consider themselves to be a Digital Organization are twice as likely to report high scores on change agility.

"When we are living digitally, working flexibly, and being rewarded uniquely, we will unlock growth in the Human Age." – Kate Bravery, Partner, Global Practices Leader, Mercer Career 

As companies reimagine and build their workforce for the future, they must understand how the world of work is changing and be careful not to neglect the human operating system that ultimately powers their organizations. The workforce for the future will be human-led and technology-enabled.

In pursuit of new technologies it’s easy to lose sight of how people connect and collaborate, what motivates employees to do their best work, and how employees experience a sense of purpose through their work and community. Download the full report to learn more about the trends and how you can apply them to your organization’s strategy for succeeding in the future of work.

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