A recent analysis of four hospital rating systems – Consumer Reports, Healthgrades, Leapfrog Group and U.S. News & World Reports – found differing conclusions about which hospitals provide the best quality of care. There isn’t one hospital that was rated as a top performer by all four rating systems. In fact, some hospitals rated as top performers by one system were rated as poor performers by another. The rating systems use different methodologies that can result in consumer confusion. This analysis suggests that rather than simply provide employees with links to these rating systems, employers should also communicate the focus, limitations, and goals of each rating system.
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