We probably didn’t need a researcher to tell us that shopping online for health insurance on the public exchanges is not quite as easy as buying a TV on Amazon. But a new survey of enrollment assistance programs conducted by Kaiser and discussed in this Washington Post article gathered information not only about the issues people had when trying to enroll, but the questions they had a few months down the road. This is an interesting look at the challenges for members who have never had health insurance before – and good food for thought for employers who will be expanding eligibility in 2015 to variable hour employees working 30+ hours who also may have not have previously had health insurance. Post-enrollment communications could be really helpful to new enrollees.
Go to full article: washingtonpost.com