Worksite Health Clinics Can Help Fight the Pandemic – But They Need to Prepare

The world is in a public health crisis that is unprecedented in our lifetimes. The impact of the coronavirus pandemic seems to grow exponentially with each news cycle -- and often in unexpected ways. Employers that offer onsite clinic services face a unique set of demands. However, they also have the opportunity to directly influence patient care, manage associated risk, and do their part in flattening the curve of cases.

All onsite or near-site employee health clinics must be prepared to evaluate and manage risks or questions regarding possible exposure. Health care workers in all levels of the system – including laboratories, emergency services, clinics and hospitals – need to be informed about the virus and its transmission. They also need to have proper infection-control equipment and be prepared to safely isolate, transport, and quarantine potential patients. If an employee or supplier is found to have been exposed, there should be protocols for transport, communication and decontamination.

Recognizing the unique challenges faced by the sponsors and managers of employer onsite and near-site clinics, we initiated discussions with eight of the largest clinic service providersin the market. Our objectives were to complete due diligence with regard to readiness on behalf of mutual clients and to collaborate and share best practices for meeting the needs of the populations they serve. The collaborative approach focused on population health, including optimal workflows for public health; employee and patient safety to mitigate risk; response to human capital limitations; identification of supply chain barriers and contingency preparedness planning. Best practice categories include:

  • Review and Update Your Existing Plans
  • Don’t Make Your Staff or Patients Sick
  • Protect Staff and Patients by Implementing New Ways of Working
  • Prepare for Absenteeism of Staff
  • Communicate, Communicate, Communicate
  • Review and Address Contractual Requirements
  • Regulatory Considerations

We continue to monitor market activity and facilitate information sharing related to preparation and response to the pandemic. We want to thank all of the organizational leaders who participated in these discussions for their time and commitment to keeping the lines of communication open and transparent as we address this public health crisis together. To access the summary of best practices and mitigation efforts used by these organizations, you can download the full report here.   

David Keyt
by David Keyt

Mercer, Principal, Health & Benefits

Dave Zieg, MD
by Dave Zieg, MD

Clinical Services Leader, Total Health Management, Mercer

Sandy Goldstein
by Sandy Goldstein

Clinical Services RN - Total Health Management, Mercer

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