Personalized Support | Mercer

Build a better employee experience with personalized support, anywhere, anytime, on any device.

Our service delivery model is a direct extension of your human resources department which helps drive informed and proactive decision making and quality servicing and ongoing administration of their benefits year-round.

Highly personalized service with the right content served through the right channels in the right format at the right time in the right way

Employee

Omni-Channel Communications

Digital agents and self-service

Benefits counselors

The virtual chat assistant can answer the top seven basic questions with standard answers that are proven effective:

https://www.mercer.us/what-we-do/health-and-benefits/365-day-benefits-solutions/mercer-marketplace-365.html Return to Mercer Marketplace 365+ Homepage

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