Why Mercer Marketplace 365+ Retiree

“We chose Mercer Marketplace 365+ Retiree as our partner because I really got the impression that they cared for the individual’s wellbeing and that they would help our retirees make that decision as to what plan is right for them. It’s been a great experience not just for us as a company knowing that our retirees are being taken care of, but also for our retirees knowing that there is someone there who does care.”

 

-Slyvia Sanchez, Del Monte Foods, Inc., Mercer Marketplace 365+ Retiree Client





Mercer Marketplace 365+ Retiree offering gives employers added flexibility

Mercer Marketplace 365+ Retiree provides a unique market offering for employers looking to improve their retiree healthcare program, while driving savings and offering more choice and personalized support to Retirees. We offer employers the flexibility to provide individual plans, group plans and/or retiree life plans with all administration provided by Mercer. This strategy allows Mercer to assist employers with comprehensive group plan retiree healthcare administration including Pre-65, Medicare, Life Insurance and ancillary benefits, in addition to supporting individual exchange solutions for both pre-65 and Medicare.



Mercer Marketplace 365+ Retiree Group Solution provides comprehensive administration

 

Administrative services include enrollment, retiree billing, eligibility tracking, HRA administration, communications, change management, account management and contact center support. Our combined solution expands our footprint in the retiree space and leverages our consultative retiree benefits experts to bring value to employers through:

 

  • An enhanced retiree program Increased cost savings
  • Simplified administrative burden
  • Ability to support all populations including pre-65 and Medicare
  • Innovative strategies for individual + group + life insurance
  • A high-touch and personalized contact center approach
  • Support of new retirees and retirees aging in to Medicare
  • Seamless consulting and integration support of future changes

With many employers looking to minimize costs, particularly in this current environment, our Mercer Marketplace 365+ Retiree Group and Exchange solution uniquely positions Mercer to provide options that are flexible, deliver savings and provide high-touch service to retirees.



Why Mercer Marketplace 365+ Retiree

 

Mercer Marketplace 365+ Retiree helps employers offer retirees more choices, at a variety of price points. We work hand-in-hand to simplify your retiree healthcare program while driving savings to you and to your retirees.

 

What sets us apart?

 
  • Fully-trained expert, non-commissioned benefits counselors rewarded on satisfaction and quality, not sales volume
  • Benefits counselors cross-trained on pre-65, Medicare  and employer-specific culture to assist all retirees and understand what’s important
  • Appointment-based consultations allows retirees to review plans and enroll at their convenience
  • Best-in-class communications that will put retirees at ease and walk them through the process step-by-step
  • Integrated in-house HRA drives faster resolution of retiree questions and increased retiree satisfaction
  • In-person and virtual retiree educational seminars led by Mercer to prepare and educate retirees
  • Comprehensive Group Retiree Administration Individual and Exchange to provide solutions for all retiree populations and benefits

96%

retiree satisfaction with Mercer benefits counselors



What is it?
Retiree healthcare exchanges couple insurance products with personalized support and tools to help retirees find the best coverage that meets their individual needs and circumstances

 


Year-Round Retiree Support from Trained Experts
Our benefits counselors receive ongoing award winning training* on customer service skills, health and life insurance, compliance, carrier products, as well as specialized skills needed to effectively work with seniors and client culture training that enables them to become an extension of our clients’ HR staff. In addition to 1:1 consultative support during enrollment periods, these experts are available to your retirees year round to provide support by answering questions and providing ongoing advocacy service for all aspects of retirees plans and reimbursements. With this model, retirees have one number to call for anything having to do with their coverage and reimbursements.

 


Employer Benefits
Comprehensive solution led by an experienced account management team who provide the heavy lifting, both during and after the transition, allowing an employer’s benefits team to shift focus to other strategic initiatives

 


*We have been recognized by Brandon Hall, a preeminent research and analyst firm, for excellence in learning and development for four years running, which reflects our commitment to investing in employee development and ensuring outstanding service for the participants we serve. In addition, we purchased Medicare Interactive Professional training, an extensive Medicare knowledge program developed by the Medicare Rights Center. This program is also used by Medicare SHIIP (Seniors’ Health Insurance Information Program) employees and volunteers.




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