Cracking the Design Code to Engage Employees | Mercer

Watch the Replay of the "Cracking the Design Code to Engage Employees" Webinar

Cracking the Design Code to Engage Employees - Webinar Replay
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OVERVIEW

Despite years of talk about engagement strategies and bemoaning subpar benefits experiences, most employers are still no closer to cracking the code to drive utilization and “delight” for their employees. Mercer’s 2018 National Survey of Employer-Sponsored Health Plans data shows us that employers have evolved their consumer-directed strategies but just barely scratching the surface in how both design and data is being leveraged to produce the experiences and ongoing engagement desired by employees. Mercer experts discuss how leveraging consumer-centric design thinking and reviewing best practices can shift our perspective on how to engage and delight the healthcare consumer of the future.

Key Takeaways:

  • Understanding the survey data and why improving the consumer experience, providing expanded choice, supporting a diverse workforce and technology improvements are key enablers
  • Reframe your problems, define a plan of action and delight employees with real-world examples
  • How to leverage design thinking for the health care consumer of the future
  • POV: How Mercer made it work, a testimonial on digital transformation that delighted employees

SPEAKERS

JAMES BERNSTEIN
Solutions Leader, Mercer Marketplace 365+

HEATHER COUGHLIN
Product Management, Mercer Marketplace 365+

Watch the Replay of the "Cracking the Design Code to Engage Employees" Webinar
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