Despite years of talk about engagement strategies and bemoaning subpar benefits experiences, most employers are still no closer to cracking the code to drive utilization and “delight” for their employees. Mercer’s 2018 National Survey of Employer-Sponsored Health Plans data shows us that employers have evolved their consumer-directed strategies but just barely scratching the surface in how both design and data is being leveraged to produce the experiences and ongoing engagement desired by employees. Mercer experts discuss how leveraging consumer-centric design thinking and reviewing best practices can shift our perspective on how to engage and delight the healthcare consumer of the future.
Solutions Leader, Mercer Marketplace 365+
Product Management, Mercer Marketplace 365+