Employers have the collective influence to improve health outcomes. Successful efforts to personalize the experience, pay for value, drive to quality and embrace disruption have resulted in progress. Facing the impact of market forces accelerated by COVID-19, employers now need to derive greater value from health and benefits programs. It is time for employers to rebalance the quality vs. cost equation, and reinvent for value. We can help. 

180 million

people are provided health coverage through employers (more than half of the US population¹)

$880 billion

employer spend on healthcare²


variance of quality of care for physicians in the same specialty3

These facts add up to an important opportunity: With Mercer, employers can tap into innovations to positively impact health costs and outcomes for their business and employees. We’re here to disrupt current trends and put more power in employers’ hands.


1 US Census Bureau "Health Insurance Coverage in the United States: 2017"

2 Integrated Benefits Institute, "The Business Cost of Poor Health", November 2018

3 Mercer QualPic  


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The right benefits strategy is one that maximizes value – not only to the employer, but to employees and their families. Transformation, with an eye toward value, is desperately needed, and Mercer can help.
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Kate Brown
Kate Brown

Leader, Center for Health Innovation, Mercer


Employers can take specific value-based actions to drive desired outcomes by reinventing through design, experience and execution. Actions can range from short-term, less disruptive efforts to long-term actions that disrupt the system as we know it.


  • Reinvent through design: Focus on steerage to quality healthcare, digital care delivery, adopting evolving care models, and personalizing benefits to individual needs.
  • Reinvent through experience: Focus on new ways to navigate health and benefits, diverse programs, perks that are not “one size fits all”, mainstreaming of behavioral health, and enhanced diversity, equity, and inclusion.
  • Reinvent through execution: Focus on targeted data-driven innovation, rigorous vendor/carrier management, actionable program performance measurement, and evolving leave policies. 


Why should health innovation be part of your benefits strategy?


Employers provide health coverage for 180 million people in the US.Other industry stakeholders — health systems, health insurers and public entities — play significant roles in shaping the healthcare system. Now is the time for employers to work together as a stakeholder group and with other stakeholders to inform the creation of a higher quality, more transparent healthcare market for all.


Mercer’s Center for Health Innovation (CHI) works side by side with employers of all sizes and employer coalitions to solve big problems by bringing practical and relevant ideas to life. Our goal is a powerful one: to transform the market in meaningful ways. 


How Employers Benefit From Mercer’s Center for Health Innovation

Employers know the power of collective influence in the marketplace. CHI aims to harness that influence for real healthcare change. We develop creative solutions and thought leadership for employers by collaborating with clients, startups, nonprofits and academia to deliver meaningful outcomes.

We’re embracing a philosophy of open, actionable innovation to generate solutions that solve challenges specific to both mid-size businesses and large employers. Our approach encompasses:


Related Health & Benefits Solutions

High Value Care: Learn how you can attain the greatest value from your healthcare benefits.

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What healthcare obstacles are you facing? We love the challenge of delivering innovative healthcare solutions to help your organization thrive.

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