Employee experience

Mercer’s employee research insights span all aspects of the employee experience (EX): employee engagement, team effectiveness, leadership, and organizational culture, to help you better understand your people and drive positive business outcomes.

Measure what matters

We build strategic employee listening programs that combine the right methodologies with validated content and agile technology.

Deliver people insights

More than data, dashboards, and reports – we deliver integrative analytics and insights for action.

Design change and action

Our dynamic design-thinking strategies empower leaders, managers and HR to drive positive change.

 

EX insights solutions

Capture people insights with tailored solutions.

  • Continuous listening: Tap into the employee experience with ad hoc surveys, your annual census, recurring pulses, and listening programs for “moments that matter” — all optimized for fully managed and self-service platforms.
  • Digital focus groups: Crowdsource insights from your people on a wide range of topics through scalable, open, and interactive dialogue.
  • Employee surveys: From enterprise employee engagement programs to targeted pulse surveys, we have solutions designed to meet your needs.
  • Preference research: Understand what your people value; their preferences, priorities and expectations — to sharpen and personalize the employee value proposition.
  • 360-degree feedback: Experience effortless deployment powered by deep expertise. Actionable insights highlight the way forward for individual and group development.
 

EX insights advisory and success services

Whether you’re running an annual employee engagement program, exploring new listening methods or trying to make sense of reams of data from continuous listening systems, Mercer has the expertise to guide you.

  • Employee experience and strategic design programs: Evolve your listening strategy, and build your future with collaborative discovery and design programs.
  • Deploy services: Get the insights you need from targeted, event-based polls, ongoing listening, and recurring surveys. We provide the support to target and address critical action items.
  • Data integration, utilization, and analytics: Integrate, analyze and draw insight from quantitative and qualitative data compiled from employee feedback, HRIS, business metrics and more.
  • Design change and action planning: Leverage design-thinking principles to define and build solutions for your people priorities.

Research and insights

Stay informed with our insights on the latest news and research around employee experience.

Developing a listening strategy for Covid-19

 https://www.mercer.com/our-thinking/designing-an-effective-employee-listening-strategy-for-covid-19.htmlRead now

Improving employee experience

 https://www.mercer.com/our-thinking/career/voice-on-talent/want-to-improve-the-employee-experience-create-a-more-conscious-corporation.htmlRead now

Leading during a pandemic

 https://www.mercer.us/our-thinking/managing-novel-coronavirus/leading-during-a-pandemic-four-critical-questions-for-senior-leaders-to-consider.htmlRead now

Measuring EX in the age of disruption

 https://www.mercer.us/our-thinking/career/measuring-the-employee-experience-in-the-age-of-disruption.htmlRead now

Employee listening is more critical than ever

https://www.mercer.us/our-thinking/career/why-employee-listening-is-more-critical-than-ever.htmlRead now

Building a great employee experience

https://www.mercer.us/what-we-do/workforce-and-careers/employee-experience-strategy/building-a-great-employee-experience-video.htmlWatch video

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