Making Moments Matter — From New Hire Through Retirement
Increased satisfaction. Streamlined HR processes. Potential cost savings through successful first launches. Unleash the full power of ServiceNow® HR Service Delivery with Mercer.
Leverage our HR expertise for success in implementing:
- Case and Knowledge Management
- Employee Service Center
- Employee Document Management
- Lifecycle Events
Our Approach to ServiceNow Implementation and Integration
Fostering satisfaction, loyalty and trust in your workforce is a huge challenge. Disruption and change are here to stay — and so are failed solutions. Digitizing the work experience can help your talent thrive, but only if you consider how transformation affects your whole organization.
At Mercer, you’ll discover a holistic approach to ServiceNow consulting. You can call on our full suite of services to deploy ServiceNow’s HR Service Delivery (HRSD) seamlessly and effectively. Our certified ServiceNow experts look at the entire picture — through an IT, HR, and business lens — to help you create a workplace experience designed to mimic the best consumer experiences.
Our approach seeks to help you:
- Improve talent productivity and satisfaction
- Reduce operating costs
- Increase value-to-investment ratio and value over time
- Foresee and manage potential HR process gaps
- Increase HR effectiveness
Why Choose Mercer for ServiceNow Consulting?
People are at the center of everything we do. Mercer helps you and your employees work simpler, faster and smarter to increase satisfaction — and productivity. Our approach features:
- Innovative tools: Eliminate the need for tier 0 and tier 1 resources by using advanced robotic process automation tools. Employees can find answers to common HR questions 24/7 instead of waiting to call a help desk during business hours.
- Robust HR resources: Access rich communication materials that promote employee self-service and reduce operational costs. Our library includes videos and a knowledge-base of 25 articles that address your and your employees’ most common concerns.
- Focus on user experience: When asked to rate their overall digital experience, employees rated their HR engagements the lowest1. Mercer user interface experts know how to simplify the digital experience. They understand how your Employee Service Center should look, how to make it easy to use so workers are less likely to enter a case, and which workflows provide the quickest response when needed.
- AppShowcase support: The AppShowcase guides you to through ServiceNow options, so you don’t have to become a technology expert to offer brilliant HR technology. Your Mercer consultant makes it even simpler with advice on which HR apps you need and how your portal should look. The goal: Establish a successful project blueprint and save you time and energy.
- ServiceNow expertise: Use our domain and technology expertise for help navigating and minimizing disruptions due to biannual software updates.
ServiceNow Project Management: How We Can Help
Talk to us about how we can help you with:
- ServiceNow implementation
- ServiceNow integrations
- ServiceNow optimization
- ServiceNow post-production services
- Change management
1 Mercer, Global Talent Trends Study (2018)