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  • Reinventing work to ensure it is meaningful and sustainable in the face of increasing digitalization and AI
  • Enabling faster decision-making, greater agility, innovation and growth to help your team execute on strategy
  • Successfully navigating new ways of working — integrating traditional employees, gig workers, machine learning and more


Adapting to new contexts in the workplace

The emergence of new business models has created opportunities for many sectors to change the way they operate — automating jobs and creating new work opportunities for the workforce.

Rapid advances in digital technology — such as artificial intelligence (AI) and robotics — are also disrupting our traditional interactions and ways of working. Nearly half of CEOs plan to increase their rate of digital investment by 10% or more. As work roles are reconfigured, we must also rethink the critical skills we look for in workers.

To break out of the rigidity of existing organizational structures, leaders must reassess and craft a new operating system to support work transformation — one that better enables modern agility, fluidity and sustainability.


Start with the work (current and future tasks), not the existing jobs.


Combine humans and automation.


Consider the full array of human work engagements (such as employment, gig, freelance, alliances, projects or other alternative work arrangements).


Allow talent to “flow to work” versus being dedicated to fixed, permanent jobs. 

Work design insights


Workforce and career: Work without jobs

The swift evolution of work is making it increasingly urgent for leaders, workers, organizations and society to master deconstructed work.

point of view paper

When skills become of the currency of work

Leading organizations are using skills-based approaches to create resilient and more sustainable businesses.

research report

Resetting the future-of-work agenda

Get critical insights and lessons learned from the pandemic response, including best practices from more than 80 global CHROs. 

Our experts 

Ravin Jesuthasan

Ravin Jesuthasan

Global Transformation Services Leader, Mercer



David Mitchell 

David Mitchell

Transformation Leader, Mercer



Armin von Rohrscheidt

Melissa Swift

US Transformation Leader,

Melissa partners with clients to help them bring their workforces to a different and better future. Her work leverages data analytics, a healthy dose of pragmatism, and a humanist view of the workplace to create extraordinary outcomes for organizations. A fast-moving world requires changes to the work we do, shifts in the skills and behaviors required to do that work, and fundamental re-sets on many different ways of working, Melissa has led multidisciplinary teams that help make these changes happen. She has been featured as one of "20 digital transformation leaders to follow on Twitter in 2020."


Connect with our experts to find out more.